How to Map Your Client Journey:

A Step by Step Guide for Coaches and Consultants

  • Position your Brand: Pinpoint your ideal client and find out what sets your brand apart.
  • Refocus Your Company: Map out your marketing efforts to determine how clients discover you.
  • Create a VIP Client Experience: Create a complete view of the customer journey, and determine areas of improvement to increase the client experience.
  • Determine your deliverables: Pinpoint what deliverables you will provide to the client and what the client needs from you to ensure client success.
  • Set the Foundation: Mapping sets the foundation, in order to implement systems and automation for your client's journey.

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