How to Map Your Client Journey:

A Step-by-Step Guide for Service-Based Businesses who want to Unlock the Power of Customer Journey: Drive Conversions, Boost Retention, and Grow Your Business Today


Happy Paying Clients Keep Returning from a Streamlined Customer Journey!

What you will learn:

Pinpoint your ideal client and find out what sets your brand apart.

  • Refocus Your Company: Map out your marketing efforts to determine how clients discover you.
  • Create a VIP Client Experience: Create a complete view of the customer journey, and determine areas of improvement to increase the client experience.
  • Determine your deliverables: Pinpoint what deliverables you will provide to the client and what the client needs from you to ensure client success.
  • Set the Foundation: Mapping sets the foundation, in order to implement systems and automation for your client's journey.

What people are saying...

Lanisha was amazing. She knows her stuff. I hired her to automate my backend task. I was tired of being disorganized. As I was heading into my busy season, I knew it was time to get my business in order. I now have a straightforward process from onboarding to offboarding. I have several tasks automated which is saving me TONS of time. I didn't have time to figure out things and implement them. Thank God I found Lanisha to help! Would highly recommend her.

- Coaching by Bria

I was becoming burned out and inefficient with doing everything my business required of me. Working with B.E Crowned was an investment that I'm not actually sure I can do business without at this point. Not only did my business thrive, so did my overall quality of life.

- Quincee Booker